Contact Residence Services

WHO TO CALL

Reference the information below to determine the best contact method for receiving assistance with whatever issue you may be experiencing.

Emergency

Fire or life emergency

  1. Call 911 for any emergency that threatens student safety
  2. Then phone Protective Services at 780-492-5050
  3. Lastly, phone the Residence Services office or your RA on Shift

For urgent facility issues (i.e. floods or other risks to property)

  • Immediately contact the Residence Services office or your RA on shift.
    After business hours, contact Campus Control Centre at 780-492-4833 (for Augustana Campus, select 3 from the options).
  • After your call has been placed, submit a maintenance request to document the issue and for any following maintenance. Please indicate that a call was made to address the issue.

Lister Residence

Student & Guest Services Desk
780-492-6056
Daily: 7 a.m.–11 p.m.

Winter Closure
  • Regular Hours till Monday, December 23
  • Tuesday, December 24: 7 a.m.–3 p.m.
  • Wednesday, December 25 - Wednesday, January 1: CLOSED
  • Thursday, January 2: 7 a.m.–11 p.m.
Residence Services Office, International House
780-492-3345
Monday–Friday: 8:30 a.m.–4:30 p.m.

Lister RA On Shift
780-289-4912
Sunday–Thursday: 8 p.m.–1 a.m.
Friday–Saturday:8 p.m.–3 a.m.

Winter Closure Lister RA On Shift
  • Saturday, December 21 - Saturday, January 4: 7 p.m.–11 p.m.
  • Tuesday, December 31: 7 p.m.–2 a.m.



East Campus Residence

Residence Services Office, International House
780-492-3345
Monday–Friday: 8:30 a.m.–4:30 p.m.

Winter Closure

  • Regular Hours till Tuesday, December 24
  • Wednesday, December 25 - Wednesday, January 1: CLOSED
  • Thursday, January 2: 8:30 a.m.–4:30 p.m.

Residence Services Office, Peter Lougheed Hall
780-492-5914
Tuesday: 9:30 a.m.–12:30 p.m.
Thursday: 1:30 p.m.–4:30 p.m.

Winter Closure

  • Friday, December 20 - Monday, January 6: CLOSED

East Campus RA On Shift
780-719-8680
Sunday–Thursday: 7 p.m.–12 a.m. (midnight)
Friday–Saturday: 7 p.m.–2 a.m.

Winter Closure East Campus RA On Shift

  • Saturday, December 21 - Saturday, January 4: 7 p.m.–11 p.m.
  • Tuesday, December 31: 7 p.m.–2 a.m.

East Campus Lockout Assistance
780-719-8680
Saturdays, Sundays and Holidays: 10 a.m.–2 p.m.

Winter Closure Lockout Assistance

  • Saturday, December 21 - Sunday, January 5: 9 a.m.–1 p.m.

Résidence Saint-Jean

Residence Services Office, International House
780-492-3345
Monday–Friday: 8:30 a.m.–4:30 p.m.

Résidence Saint-Jean RA on Shift
780-910-0588
Sunday–Thursday: 6 p.m.–11 p.m.
Friday–Saturday: 7 p.m.–1 p.m.

Winter Closure Résidence Saint-Jean RA On Shift

  • Saturday, December 21 - Sunday, January 5: NO RA on Shift, please contact Protective Services at 780-492-5050 to get in touch with a Residence Staff.

Augustana Residences

Residence Services Office, Augustana Learning Commons Room L2-130
780-679-1163
aughouse@ualberta.ca
Monday–Friday: 9 a.m.–4:30 p.m.

Winter Closure

  • Monday, December 23: 12 p.m.– January 1: CLOSED
  • Regular Hours January 2: 9 a.m.–4:30 p.m.

Augustana RA on Shift
780-781-0506
Monday–Friday: 6 p.m.–9 p.m.
Saturday–Sunday: 1 p.m.–4 p.m.

Late night shift
Sunday–Thursday: 12 a.m.–3 a.m.
Friday–Saturday: 12 a.m.–4 a.m.

Winter Closure Augustana RA On Shift

  • Saturday, December 21 - Friday, January 3: 1 p.m.–4 p.m. and 6 p.m.–9 p.m.

STUDENT & GUEST SERVICES DESK

During the academic year, the Student & Guest Services Desk (located in Lister across from the Marina) provides many services for residents, guests and staff.

Services offered

Please bring your ONEcard to access the following services:

  • Accept rent payments, damage charges and internet overage charges
  • Store packages for residents to pick-up (grab your package slip from your mailbox)
  • Keep track of lost/found items
  • Book the David Tuckey gym and all student accessible conference rooms
  • Lending out keys to the piano room or David Tuckey Gym (the gym requires two ONEcards)
  • Add money to your ONEcard

Most items are loaned out for one hour at a time.

Services NOT offered

  • Making change
  • Providing trolleys/moving carts
  • Dealing with room and/or roommate concerns (please visit the Residence Services office OR see your RA for help)
  • Troubleshooting your internet problems
  • Accepting responsibility or sign for international packages
  • Accessing charge amounts on your housing account
  • Providing personal information about ANY student/guest
  • Taking messages from parents

Directions

Google Maps directions to U of A campuses

From the Edmonton airport (YEG)

From Calgary airport (YYC)

Transportation to and within Edmonton:

Transportation to and within Camrose:

  • Camrose Community Bus (within the boundaries of the City of Camrose)
  • Airport Taxi Service: 780-890-7070 (flat rate of $135 from YEG to Augustana Campus)
  • Armand's Cab and Delivery Service: 780-672-9897
  • Eastview Taxi: 780-679-6216
  • Lakeside Taxi: 780-672-5454

POSTERING IN RESIDENCE

To hang a poster in residence, you must first submit an application and ensure compliance with all guidelines. If approved (within 3–5 days) get your posters stamped at the International House office or the Lister Student & Guest Services. Posters will not be stamped without prior approval.

Submit a poster application

Audience

Students

Category

Housing

Provider
Facilities & Operations