Cancellation Policy

Residence Application and Room Offer

1. Every residence application MUST be accompanied by the non-refundable $25 residence application fee.
2. A room offer will be sent by email to your University of Alberta email address - you must add "housing@ualberta.ca" to your email safe list.
3. The official date of the room offer is the sent date of the email NOT the date that the room offer is received.
4. You will be required to pay a $500 Residence Deposit to accept your room offer and hold your space. The Residence Deposit will be applied to your first month’s rent.

If you are no longer interested in living in residence at the University of Alberta, please cancel your residence application immediately. If you'd like to change your application to another residence, visit the Incoming Residents page to learn more.

Canceling after you pay your deposit

Refunds will be provided if applications are cancelled before the cancellation deadline.

Frequently asked Questions

How do I cancel my application?

Send an email from your U of A email account to housing@ualberta.ca (North Campus or Résidence Saint-Jean) or aughouse@ualberta.ca (Augustana) with your full name and reason for canceling. Your email must include your full name, U of A student ID number and reason for cancelling.

If you refuse or do not respond to a housing/room offer by the deadline indicated in your confirmation letter (room offer), your application will automatically be cancelled and you will forfeit any fees paid.

I wasn't accepted to the University of Alberta. Am I eligible for a refund of my residence deposit?

You must inform Residence Services within 10 days of your notification with a copy of your non-admittance notice (email or hard copy) to be eligible for a refund of the $500 residence deposit.

If I am an International Student and my visa application is denied, am I eligible for a refund of my residence deposit?

If you notify Residence Services in writing (email or hard copy) within 10 days of your notification with a copy of your visa refusal letter AND before your residence move-in date, you will be eligible for a refund of your $500 residence deposit.

If I cancel my application after picking up my keys, what happens?

If you or your proxy picks up your keys, then your contract has started. If you decide not to live in residence after that time, you must submit a notice to vacate form. Learn more about moving out of residence.

A resident who breaks their contract must pay, prior to moving out, the full rent up to the end of the contract period. If the notice is received less than 30 days prior to the move-out date, the resident will be charged an insufficient notice fee equivalent to one month's rent in addition to all other amounts owing. View your residence agreement.