Cancellation Policy

Residence Application and Room Offer

1. Every residence application MUST be accompanied by the non-refundable $25 residence application fee.
2. A room offer will be sent by email to your University of Alberta email address - you must add "housing@ualberta.ca" to your email safe list.
3. The official date of the room offer is the sent date of the email NOT the date that the room offer is received.
4. You will be required to pay a non-refundable* $500 Residence Deposit to accept your room offer and hold your space. The Residence Deposit will be applied to your first month’s rent.

If you are no longer interested in living in residence at the University of Alberta, please cancel your residence application immediately. If you'd like to change your application to another residence, visit the Incoming Residents page to learn more.

Canceling after you pay your deposit

The Residence Deposit is non-refundable*. If you decide to cancel after paying your deposit, you must cancel by the below dates to avoid being assessed contract fees.

Frequently asked Questions

How do I cancel my application?

You can cancel your application and/or reservation through your housing account portal. For assistance, please contact housing@ualberta.ca.

If you refuse or do not respond to a housing/room offer by the deadline indicated in your confirmation letter (room offer), your application will automatically be cancelled and you will forfeit any fees paid.

*I wasn't accepted to the University of Alberta. Am I eligible for a refund of my residence deposit?

You must inform Residence Services within 10 days of your notification with a copy of your non-admittance notice (email or hard copy) to apply for a refund of the $500 residence deposit. You must have been denied acceptance to both your first and second choice programs and submit this information prior to your residence move-in date.

*If I am an International Student and my visa application is denied, am I eligible for a refund of my residence deposit?

You must notify Residence Services in writing (email or hard copy) within 10 days of your notification with a copy of your visa and/or study permit refusal letter. You must submit this information before your residence move in date to apply for a refund of the $500 residence deposit.

If I cancel my application after picking up my keys, what happens?

If you or your proxy picks up your keys, then your contract has started and you are accountable for the terms and conditions.. If you decide not to live in residence after that time, you must submit a notice to vacate form. Learn more about moving out of residence.

A resident who breaks their contract must pay, prior to moving out, the full rent up to the end of the contract period. If the notice is received less than 30 days prior to the move-out date, the resident will be charged an insufficient notice fee equivalent to one month's rent in addition to all other amounts owing. View your residence agreement.