Communicating with Impact

Curriculum

Effective communication is an essential workplace skill that is often overlooked. Whether you are communicating with a colleague, direct report, student, or client, most, if not all of us, can benefit from focusing on our effectiveness. This practical workshop is for faculty and staff who are interested in exploring communication essentials, including why miscommunications happen and how we can increase our personal competence.

From behavioural style to emotional intelligence, you will explore the many different components that impact our ability to communicate effectively and will be introduced to practical tools, processes, and techniques that support effective communication. You will have the opportunity to examine your own communication behaviours and will commit to a plan of action for improving communication in your personal and professional lives. Finally, you will practice using the tools and techniques in the session before taking them back to your day to day reality.

Course Delivery

Facilitator: Wendy Wilton

Course dates

Date	Location
October 29, 2024 (NASA only)	Enterprise Square, Downtown Edmonton
March 4, 2025	Enterprise Square, Downtown Edmonton

Click on the course date to register.

Learning Outcomes

• Explore the communication model and pinpoint where communication breaks down.
• Discuss how to incorporate an awareness of different communications styles into our communications.
• Examine basics of emotional intelligence and identify triggers that can shut down communication.
• Identify and practice elements of successful conversation.
• Explore the importance of feedback and practice using the reflective feedback model.
• Produce a plan for areas of focus around communication.