Frequently Asked Questions
- How can I change my Engineering user account password?
There are two ways to do it.
- If you know the password and would like to change it, then you can go to password.engineering.ualberta.ca to change it. Please remember that your username is your CCID.
- If your computer is joined to the Engineering domain and you use engineering\ccid as username, then you can change your password from your computer itself. Press Ctrl+Alt+Del and click "Change a password". This will prompt you to enter your current and new password to change it. Please note that this change is not restricted only to your computer and you can use this new password on all engineering resources like VPN, Help Desk, etc.
- I need access to shared resources like a printer or network drive (like R: or S:) used by my group. What should I do to get access?
Contact IST by using their Support Portal or calling the Staff Service Centre at 780-492-8000
- What should I do if I forgot my engineering password?
Please contact us through email, phone or through in-person support at DICE 1-300 to reset your password.
- What software do we support?
Software By Department
*Access to engineering software above is based on department, license availability and approval to install.
**OnTheHub is supported by IST. Please go to OnTheHub website to find more software. - Who needs an engineering account?
- Engineering faculty members
- Engineering grad students
- Summer interns, research assistants, co-op students
- How can I get an Engineering Account?
Information about Engineering Accounts can be found here .
- How can I access the engineering vpn?
Information about engineering vpn can be found here .
- Where can I find information about purchasing Research IT equipment?
Engineering Research Standard Configuration Computers
Purchasing Frequently Asked Questions