Service Governance Stream

Institutional changes, such as the implementation of a shared services model and the redistribution of administrative functions, have created service inconsistencies, capacity constraints, and ambiguity regarding governance and roles and responsibilities with regards to the delivery of university-wide services.

To address this, the Service Governance stream will review the university’s existing core enterprise resource planning (ERP) systems (Finance, Student Administration, Procurement), human resources administrative services and supporting processes in order to identify the current gaps and implement critical improvements.

The aim is to develop and establish a robust service governance model that clarifies process ownership, better defines roles and responsibilities within each portfolio, and aligns resources with high-priority areas.

Effective service governance will reduce delays, streamline bureaucracy, and support the design and delivery of high quality, efficient and timely customer-centric services throughout the university. 

what we're working on

Browse the below list to see projects we're moving forward to improve administrative processes. 

Note: Each project will deliver a series of incremental changes with all changes being completed by the expected completion date. Dates are subject to change based on new information.

membership

• Todd Gilchrist, Vice President, University Services, Operations and Finance — Program Sponsor and Stream Lead
• Matina Kalcounis-Rueppell, Dean and Vice-Provost, College of Natural and Applied Sciences — Program Sponsor
• Kerrie Johnston, College General Manager, College of Social Sciences & Humanities — College Liaison
• Glen Sabatier, Acting Executive Director, University Initiatives Office — Program Lead
• Greg McIntyre, Business Consultant
• Karrie Raun, Senior Business Analyst
• Kolby Walters, Enterprise Change Management Lead