Check out the May 8, 2017 feature entitled "EPL head's community-led approach puts the public in 'public library'" by Alexandra Zabjek in Illuminate (Faculty of Education Magazine).
Excerpt: "Martinez has risen through the ranks since she started there [at EPL] in 2000, and she spent two years as deputy CEO before taking on the top job [as CEO]. Along the way, she has helped transform EPL's approach to community engagement, with a formal "community-led philosophy" adopted into the EPL business plan in 2006. That organizational shift meant that when it was time to revamp the Milner, EPL was committed to take its community consultations seriously."
Feature here: http://illuminate.ualberta.ca/epl-heads-community-led-approach-puts-public-in-public-library