How to Request Official University of Alberta Transcripts

Dec. 18, 2024 - Canada Post resumed postal services on Dec. 17, 2024. Any hard copy document on hold for the strike to end has been processed and mailed. Please refer to the Canada Post news release for information on expected delivery delays. Transcripts, verifications of enrolment or degrees can be requested to be sent electronically via MyCreds. Requests for hard copy documents will not be processed from Dec. 24, 2024, through to Jan. 1, 2025, due to the winter closure. Any request received during this time will be processed on Jan. 2, 2025.

To send transcripts to self or third party:

Current or former graduate or undergraduate student with access to Bear Tracks
Type of Transcript Order Method Processing Time Delivery Method

Official e-Transcript

 Bear Tracks Hourly (except on Saturdays) Email notification from MyCreds once e-Transcripts are available for viewing/sharing. Cost is $6 per share for current students. $12 per share for former students.

Hard copy transcript

 Bear Tracks Up to 5 business days

Regular mail in Canada (up to 10 business days including mail time. Some locations may take longer. Canada Post processing times apply).

International mail may take up to three weeks.
Former graduate or undergraduate student without access to Bear Tracks
Type of Transcript Order Method Processing Time Delivery Method

Official e-Transcript 

Transcript Request Form

 Up to 5 business days Email notification from MyCreds once e-Transcripts are available for viewing/sharing. Cost is $12 per share.

Hard Copy Transcript

Transcript Request Form

 Up to 5 business days

Regular mail in Canada (up to 10 business days including mail time. Some locations may take longer. Canada Post processing times apply).

International mail may take up to three weeks.
Undergraduate or graduate student who attended the University of Alberta prior to 1980, Camrose Lutheran College, or Augustana University College prior to 2006

Type of Transcript

Order Method

 Processing Time Delivery Method

Hard copy transcript

Transcript Request Form

 Up to 5 business days Regular mail ($12) or courier (costs vary). Delivery times vary by service.
Undergraduate or graduate student with additional documentation to include with their transcript

Type of Transcript

Order Method

 Processing Time Delivery Method

Hard copy transcript

Transcript Request Form

 Processing times vary Regular mail ($12) or courier (costs vary). Delivery times vary by service.
Current or former Online and Continuing Education student

If you are a current or former Online and Continuing Education (previously known as the Faculty of Extension) student, please visit the Online and Continuing Education website for instructions on how to order your Official Transcripts.

Important instructions

Transcripts are issued in legal name only.

Official Transcripts and other forms of certification are released only after any outstanding accounts with any department at the University of Alberta have been settled. For more information on clearing your outstanding accounts, please refer to Financial Holds.

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