All-in-One Xerox Printers
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Monday, Tuesday, Wednesday, Thursday, Friday
Winter Hours: 8:30 am to 4:30 pm
Summer Hours: 8:00 am to 4:00 pm
Support for this service includes setup, troubleshooting, usage reporting and lifecycle management.
Setup: We will work with external providers to set up new printers, ensure network line and power requirements are met, and install and configure printer drivers and print queues. Printer access will be managed with Active Directory, printer queue mapping and security groups.
Troubleshooting: We will diagnose and fix the client’s printing issues, including fixing drivers, recreating queues, troubleshooting networks and firewalls.
Usage Reporting: If you need to report on printing usage, we will provide access to Xerox Machine Statistics or specific reporting tools (by prior agreement between IST and the client such as Papercut).
Lifecycle Management: We provide full printer lifecycle management through our vendor (Xerox) and provide guidance on support contracts to clients. For printers that are end-of-life, we will manage the secure disposal or surplus of the printer hard drives.
What is not included?
- Consultation and Purchasing of the All-in-One Xerox Printers including the negotiation on the terms of the contract belongs to SMS and is out of scope of this service.
Employees
Technology Support