Live Chat
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Monday, Tuesday, Wednesday, Thursday, Friday
Live Chat Hours: 7:30am to 6:00pm
Chat with Vera, our new chatbot, available 24/7
Vera chatbot will now be available on every page of the IST website. Vera has access to all of our website content, as well as our IST knowledge base. Click on the chat icon on the bottom right corner of any IST website page to gain instant access to all our self serve knowledge or speak to a live assistant.
Tips on using a Chatbot
There are many Vera chatbots around UAlberta. Check out the knowledge base article: Tips for Using UAlberta Chatbots, to discover all of UAlberta’s Vera chatbots and explore tips for ensuring successful chatbot experience.
- All conversations will start by speaking to a bot.
- If the bot is unable to answer your question, your chat will be routed to a live assistant, during business hours.
- If live assistants aren’t available, you will be prompted to submit a ticket.
- Ask only 1 question at a time.
- Use clear and simple language.
- If you ask a question that the chatbot cannot answer, it will automatically be added to a queue for IST to work on answer creation.
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