Logistics
Pickup and Drop off Times
Camp hours are from 9 a.m. - 4 p.m.
Early drop off occurs from 8:30 - 9 a.m.; late pickup is from 4 - 4:30 p.m.
Email notifications
We send out important information regarding your registration in our welcome package around one week in advance of your camp. Your camper's sign-in/sign-out QR code will be emailed one business day prior to the start of camp. Please check your spam folder to ensure you don't miss these emails. If you unsubscribe, we will be unable to send you any information.
Lunch
Campers will need to bring their own lunches and snacks every day. In order to minimize any allergic reactions, we ask that campers refrain from bringing any nut products.
Sick campers
In order to ensure the health and safety of all campers and staff, we reserve the right to send sick campers home. Any camper displaying flu-like or COVID-like symptoms including headache, chills, cough followed by fever, loss of appetite, nausea, diarrhea, muscle aches and fatigue, runny nose, watery eyes and sore throat may be asked to leave camp. When symptoms are first noticed, the instructors will notify parents and disclose our sick campers policy. If the camper continues to display symptoms of a contagious virus or symptoms worsen, we will phone the parent and ask them to remove the camper and withdraw them from camp for the remainder of the week. Fees go by session and are not subject to day-to-day refunds for missing days of camp; there are no refunds or credits if your child misses camp due to illness.
Our number one priority is to keep our campers safe. We will follow all U of A guidelines for campus safety. To see the current guidelines, check out the information for visitors website.
Inclusivity
At the Fred Otto DiscoverE program, we work hard to ensure that we can meet the needs of our campers. To ensure that we can support your camper, we ask that you contact us about any exceptionality your camper may have so we can create a safe and healthy environment. However, if we are unable to meet their specialized needs, we may not be able to provide them the necessary care they require. If you have any questions or concerns, please contact us at 780-492-8779, or by email at discovere@ualberta.ca.
Refund policy
Please notify us of any cancellations at least two weeks before the start date of the camp week in which your child is registered. We will reimburse the registration fee in full. Cancellations made less than two weeks before the scheduled week of camp will be charged with a processing fee of $75. Please note that there is no reimbursement for campers who cancel or withdraw during their scheduled camp week.
If your camper tests positive for COVID-19 during their camp, please contact us by phone or email to discuss refund options.
Incidents
In the event of an incident or emergency, our staff will follow a multi-step process for caring for your camper:
- In emergencies, instructors will contact 911
- Camp instructors will perform necessary first aid as required (all of our staff are certified in First Aid and CPR-C)
- A staff member will call the camper’s guardian to inform them of the incident
- A staff member will fill out an Incident Report. A copy of this report will be sent to the camper’s guardian
- Staff will follow up as necessary