Specialty Printers & Scanners

Support for this service includes consultation, setup, troubleshooting and inventory management.

Consultation: We will assess your needs and use cases and recommend solutions for label printers, cheque printers, and other business critical printers and scanners. We will set up specialty devices and install software associated with these devices.

Setup: We will set up the specialty devices and install software associated with the devices.

Troubleshooting: We will install or upgrade drivers, ensure the software is installed correctly and map drives. We will not troubleshoot hardware issues and replacements and will not support how to use special software related to the speciality device. 

Inventory Management: We will track key information about the devices in our system, including location, acquisition, model and configuration. We will manage adding, maintaining, and removing devices from the inventory system. Lifecycle management will NOT be provided for specialty printers. It is expected these will be used until the end of life and replaced when no longer functional.

What is not included?

• Specialty Printers & Scanners include Label printers, Cheque printers, other business critical printers and scanners only. It doesn’t include plotters and 3D printers.