Desktop Printers & EDRMS Scanners

Support for this service includes consultation, purchasing, setup, troubleshooting and inventory management.

Consultation: We will establish and maintain standards for desktop printers and EDRMS Scanners. We will assess your needs and use cases to evaluate if a desktop printer is the best option and recommend solutions.

Purchasing: IST will initiate orders on SupplyNet using your department speedcode. Orders will be fulfilled and delivered by SMS.

Setup: When the purchased desktop printer or EDRMS Scanner is delivered, we will perform the physical installation and install drivers. Note: Desktop printers are defaulted to be connected to one user’s workstation only. If a network connection is required for some special cases, we can set it up upon your request.

Troubleshooting: We will help troubleshoot and fix any connection issues and driver issues.

Inventory Management: We will track key information about the printers and scanners in our system, including location, acquisition, model and configuration. We will provide lifecycle management to desktop printers and the surplus and disposal of printers not being used.

What is not included?

• The Printer support service does not include toner and paper replacement.
  
• The Printer support service does not include OneCard Printer support.