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Recent Posts
Hiring Announcement: Executive Director for the new University Initiatives Office (UIO)
Rob Munro is the Executive Director for the new University Initiatives Office (UIO), effective April 1, 2022.
Recap of Ask SET Anything: Looking Ahead edition
On March 29, the Service Excellence Transformation (SET) team hosted a final edition of our Ask SET Anything event series to close out the SET program (which officially concluded on March 31) and focus on the future of the university's transformation.
Tips for travel, expense claims, and PCard reconciliation
The processes for booking travel, claiming expenses, and reconciling PCards may be new to you. To support you in these areas, Shared Services would like to share the most common (and risky) travel, expense and PCard errors, the impacts to you, how to avoid them, and additional tips for clarity and expedited processing.
HR benefits, services and support available to employees
How do you complete HR and finance activities related to your employment with the U of A? Dozens of self-service actions are available to you 24/7, allowing you to problem solve immediately, and providing you with the fastest way to obtain answers and results. Learn about them and where to find answers to questions about your pay, benefits and pension, or managing life event changes such as maternity leave or retirement in this article.
Impacts to position opportunities and recruitment as SET comes to an end
As the SET program concludes on March 31 the SET EOI process and SET-related hiring statements will no longer apply; as well, the Position Opportunities Page (POP) will be retired. Anyone interested in pursuing a new role after April 1 should watch the Careers page for all available postings. For managers, if you wish to post a position that is restricted to internal applicants, please indicate that when you Request a Job Posting. For more details, read on.
Invitation to final Ask SET Anything event
Join the SET team for the final edition of our Ask SET Anything series on Tuesday, March 29, from 2 - 3 p.m. While the SET program will officially stand down on March 31, we know there is still significant work that needs to be done to implement, sustain, and enhance the operating model. Learn more about what comes next and have the opportunity to ask questions about this transition period.
Shared Services updates March 8
Read about the new website section detailing the step-by-step process for recruitment at the university. Shared Services is partnering with faculties and units on a new process for reappointment. We’re identifying initiators who will receive notice of ending contracts. These initiators will work with supervisors to decide whether to extend the appointment or notify the employee of next steps. In addition, to better serve faculty and staff, Shared Services has updated the Staff Service Centre web page to improve access to submitting completed forms.
Tips for expedited expense claims
Shared Services has identified some opportunities to expedite the time it takes us to reimburse faculty and staff for travel and expense, and personal expense reimbursement claims.
Tips for PCard use and reconciliations
Since introducing a new PCard reconciliation process in the fall, Shared Services has identified some opportunities to clarify the process.
New guides available for appointment process
New guides are available for the appointment process.
Appointment/reappointment process launched
The new process for appointing and reappointing employees has launched.
A look at the Staff Service Centre's first six months
This week marks six months since the Staff Service Centre launched to support faculty and staff. Tawheed Sadiq, Manager, Staff Service Centre in Shared Services shares his team’s experience navigating the changes at the university, his vision for employee service and what’s next for service innovation.
Shared Services: updates for hiring
Learn more about updates to hiring and the talent acquisition services that are now offered through Shared Services.
Introducing the new process redesign methodology
While the SET process redesign team has been diligently working to redesign and streamline processes across the university's administrative functions, the team has also been working to revise and improve their methodology following several lessons learned during work completed so far.
Staff Service Centre winter closure
Shared Services and SET pilots a redesigned employee appointment process. The Staff Service Centre will be closed during the university’s winter closure.
University pilots simplified employee appointment process
When the university hires a new employee, the process for selecting a candidate, generating an offer letter and adding them to our employee database is called employee appointment. As part of the HR discovery work in the Service Excellence Transformation (SET) program, this process was identified as a high priority area for improvement. In November, Shared Services and SET piloted a redesigned employee appointment process that will roll out to the university in January.
Finance services transition
As part of the Service Excellence Transformation (SET) program, some financial services are moving from Finance, Procurement and Planning to Shared Services, and contact information is changing. Learn more about how to access finance support, forms and information.
Finance services moving to Shared Services
On December 1, some finance services will be moving to Shared Services and the methods of contact will be changing.
Shared Services launches new pilot project
Shared Services and SET have launched a pilot for the redesigned employee appointment process.
Looking ahead at the central support services
This is the second in a series of four articles highlighting the upcoming activities and milestones for key initiatives of the SET program. This week, we focus on what to expect with central support services, including Shared Services, the Student Service Centre, and more.
Finance services have moved to Shared Services
A number of finance services and team members have moved from Finance, Procurement and Planning to Shared Services. Meet the team! New travel and expense and credit card reconciliation processes launch Monday, October 18; please direct inquiries to the Staff Service Centre.
Looking ahead at the administrative functional streams
In this four-part weekly series, Vice-President (University Services and Finance), Todd Gilchrist, provides an overview of the upcoming activities and milestones for key initiatives of the SET program as well as case studies to demonstrate recent successes. This first article in this series takes a look at what's ahead for each of the university’s administrative functional areas.
Immigration services and relocation support has moved
Immigration services and relocation support has moved from HRHSE to the Shared Services unit.
Hiring announcement: Director, Service Innovation
Shared Services is pleased to welcome Trevor Lumley in the position of Director, Service Innovation.
Hiring announcement: Strategic Initiatives Lead
Shared Services is pleased to welcome Tiffany Baker to the new role of Strategic Initiatives Lead.
Several services now offered through Shared Services
With the launch of the Staff Service Centre, several priority services are now offered through Shared Services instead of HRHSE or faculty/unit contacts.
Get to know the new Staff Service Centre
Shared Services launched phase one of its services this week: HR Services and the new Staff Service Centre. The Staff Service Centre will be the entryway for faculty and staff to access centralized support.
Phase one of Shared Services launches
This week, the Shared Services unit launched the new Staff Service Centre. A number of HR activities are transitioning from faculties and units to the Staff Service Centre, including employee data changes, payroll, pension, and benefits. Please ensure staff in faculties and units who do HR activities know to direct these types of inquiries to the Staff Service Centre.
Ask SET Anything: Shared Services Edition recap
Last Thursday, the SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about Shared Services and the Staff Service Centre ahead of the July 26 launch.
Hiring announcement: Director of Finance Services
We are pleased to announce that Craig Gawryluik has joined Shared Services as Director of Finance Services.
Shared services launches July 26
Over the past two and a half months, the Shared Services unit has been busy hiring and planning for the phase one launch of its services.
Shared services inches closer to launch
The team is hard at work in preparation for their launch on July 26, and is hosting an Ask SET Anything on July 15.
Hiring announcement: Manager Payroll Services
We are pleased to welcome the new Manager Payroll Services, Alphonse Gagnon to the team.
Shared services preparing for launch
Shared services is preparing for the upcoming launch.
Shared services stream updates
Process redesigns for HR and finance processes underway; service launch sequence under development for Shared Services; key roles are being recruited. Read more.
A powerful vision for the new Shared Services team
The new Associate Vice-President of Shared Services, Ria Ames, shares what it means to join the new team, what faculty and staff can expect, her take on some of your burning questions, and what’s coming next.
Hiring announcement: Chief of Staff, Vice-President, University Services and Finance
Charleen Schmidt has accepted the role of Chief of Staff, Vice-President University Services and Finance, starting June 7.
Hiring announcement: Manager, Staff Service Centre
We are pleased to announce that Tawheed Sadiq has accepted the position of Manager, Staff Service Centre in Shared Services.
Process redesign: optimizing for the new model
A large portion of the work that is conducted before transitioning staff and services to the new administrative operating model is known as process redesign.
Hiring announcement: AVP Shared Services
We are pleased to announce that Ria Ames has been hired as the new Associate Vice-President of shared services in the University Services and Finance portfolio.
Prepare phase update
The SET team outlines the processes and milestones for the second phase of the functional review: the prepare phase.
Recap of Ask SET Anything: Shared Services Edition
The SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about shared services and how it will fit into the university’s new administrative operating model.
Launching the shared services web page
To keep you informed about ongoing changes and updates within the Shared Service Centre, a dedicated web page has been created to provide you with regular updates.