Canvas Support

Pedagogical support provided by the Centre for Teaching and Learning (CTL) and technical support provided by Information Services & Technology (IST) are available to support the Canvas LMS experience.

Designing your course

The CTL Canvas Team helps instructors design and deliver effective learning experiences:

  • Structuring your Canvas course for better engagement
  • Implementing assessments in Canvas such as quizzes, discussion forums, peer review
  • Promoting student participation in the course through Canvas
  • Supporting accessible and inclusive course design
  • Optimizing academic integrity using Canvas settings
  • Providing meaningful feedback through Canvas tools such as rubrics or annotations
  • Configuring grade calculation settings and grade weighting

Technical Support 

The eClass Team at IST helps users troubleshoot technical issues in Canvas:

  • Logging in, managing user access, adding TA permissions, or enrolling students manually
  • System errors or bugs, such as broken links or missing files
  • Grade calculation settings and grade weighting
  • Uploading or migrating course materials (PDFs, slides and videos from eClass or Google)
  • Informing users about Canvas updates, new features, and downtime

Learning Opportunities and Tailored Support

Canvas Workshops
During CTL Canvas workshops, participants will actively build Canvas course content, ensuring you leave with a tangible outcome.

Canvas Build Space Events
In-person co-working spaces to design and build Canvas course(s) for the upcoming Spring, Summer, and Fall 2025 terms.

Canvas Webinars
Join CTL Canvas Specialists for more in-depth explorations of Canvas features.

CTL Consultations
Get personalized, course-specific guidance to enhance your teaching with a CTL Canvas team member by requesting a consultation. Consultations are offered on a first-come, first-served basis. We will do our best to accommodate all requests.

On-demand Resources

Centre for Teaching and Learning

CTL Workshop and Webinar Recordings
Missed a Canvas webinar or workshop? Recordings of the screencasts from these sessions are available.

eClass

Knowledgebase
The IST eClass Services and Support Team's Knowledgebase repository contains helpful information and resources about the Canvas transition.

  • Key Changes in Canvas
    This article contains known differences between eClass and Canvas that instructors should note when transitioning to the new LMS. It is a living document that will grow over time.
  • LMS Transition Overview
    Canvas will replace eClass as the U of A’s centrally supported LMS in Fall 2025.
  • Canvas Known Issues
    This article lists the current differences between eClass and Canvas that have been identified.
  • Getting Support for Canvas
    During the LMS transition, users have a range of recommended options for finding support for Canvas from in-system contextual guides to direct phone or email support.
Canvas

Canvas Community
The Canvas Community is a place to explore, question and collaborate with educators around the world who are using Canvas:

  • Resource hub: Access tutorials, guides, and best practices for navigating and utilizing Canvas effectively.
  • Peer support: Engage with other instructors and find answers to common questions through community discussions.
  • Training opportunities: Explore training sessions and webinars designed to facilitate the transition to Canvas and improve teaching practices.
  • Feature updates: Stay informed about the latest features and updates to Canvas, enhancing the teaching and learning experience.
  • Knowledge base: Utilize a comprehensive knowledge base with articles addressing technical issues and instructional strategies.
  • Tips for first-time users: Find practical tips and tricks to make the transition smoother, including setup and course design suggestions.
  • Read Canvas product guides
  • Find an interest group

Questions?