Perishable Shipments

It is very important that "perishable" items are clearly identified as such on all accompanying documents. Perishable shipments (on dry ice or ice packs) are given first priority by the courier, our customs broker, and Customs Services; however, the shipping carton itself is not available to the broker during the release process.

Please advise foreign suppliers to pack a minimum of 3 days of dry ice for shipments from the United States and 5 days from overseas to accommodate customs clearance delays.

If you are expecting a perishable shipment to arrive at the University of Alberta, please contact Customs Services as soon as possible with the courier bill of lading or tracking number. This will enable Customs Services to monitor the progress of a perishable shipment through the customs clearance process and avoid delays