Staff Service Centre
Important Notice: Potential Canada Post Disruption
A potential Canada Post strike may impact the timely delivery of mailed items, including vendor payments, pay cheques, Sun Life claim reimbursements, and submission of claim forms. Learn more.
The Staff Service Centre is here to support you with your HR, Finance, and Information Technology related questions and issues. Team members provide expert assistance for matters related to payroll, travel expenses, computer and software issues, and much more!
Submit a Request, Inquiry, or Form
The U of A Service Portal allows you to submit a general inquiry, service request, or form, and view existing tickets or solution articles.
If you have a CCID, log into the Service Portal via the link below. Follow these instructions for best use of the Service Portal.
Don’t have a CCID? Follow these instructions to sign up for a U of A Service Portal account.
Access the Service PortalGive Us a Call
Contact the Staff Service Centre at:
IT SERVICE DESK HOURS
IT Service Desk:
HR/FINANCE SERVICE DESK HOURS
Fall/Winter:
Spring/Summer:
FEEDBACK
Let us know how we're doing
Commonly Accessed Resources
Average Wait Times
Inquiries are answered in the order they are received during office hours.
- Phone: 2
minutes - Vendor payments:
30 days - Appointment letters: 10 business days from generation to entry into HCM
tips for submitting a request
- If your request is urgent, we recommend giving us a call.
- If you are looking for an update on your request, you can view and reply to your open tickets in the Service Portal home page, or you can give us a call. Opening new tickets for updates will generally slow things down.
- When submitting a general inquiry, keep an eye on the right-hand column of your screen for Suggested Articles that may help you get your issue resolved sooner.