Student Service Centre
Alberta student loan disbursement delays
The University of Alberta is aware of the current processing delays for Alberta student loan funding. Any Alberta student loan received after the fee payment deadline will be reviewed to ensure the student is not negatively impacted. Visit the Tuition Frequently Asked Questions web page for more information on paying tuition with loans.The Student Service Centre is here to help you make the most of your university journey. We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.
Contact the Student Service Centre
The Student Service Centre supports prospective students and current undergraduate, graduate and continuing education students at the University of Alberta. If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you. Not sure you’re in the right place? We encourage you to visit our reference guide to ensure you’re connecting with the right service option.
Please note: The average wait times for our services are updated at the start of each week. These are estimates based on service times from the previous week. Actual wait times may vary.
As volume of inquiries can vary day-to-day, our availability for in-person and phone services may change. For the most accurate information, we encourage you to confirm our availability and wait times by joining the in-person service queue or the phone queue.
Student FAQs
Before reaching out, check out some of our most frequently asked questions to see if your question is answered.
See FAQsProspective student advising
Book a general or faculty-specific advising session with U of A’s recruitment team to learn about programs, admission requirements, student life and more.
Academic advising (current students)
Contact an academic advisor from your home faculty to inquire about appointment bookings.
Other Services Available
First Peoples House
The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)
International Services Centre
The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.
Graduate Students
The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.
Office of the Registrar
The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the wider campus community, including faculties, departments, and other units.
CHAT WITH A CURRENT STUDENT
If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below!
Quick Links
Need Help Now
If you need immediate support, there are services available 24/7. If there is an immediate risk of harm to yourself or others, contact 911.
SERVICES SEARCH
Search the most popular services and resources from the Dean of Students and the Registrar's Office. More services will be added soon.
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Our commitment to equity, diversity and inclusion
At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.
Student Service Centre is a respectful workplace. Disrespectful or harassing language or behaviour will not be tolerated.