Notice: Preparing for Canada Post Disruption

Updated November 18, 2024

Disruptions to postal service due to the Canada Post strike may impact the timely delivery of mailed items, including pay cheques, Sun Life claim reimbursements, submission of claim forms and supplier payments. 

To avoid delays and ensure uninterrupted access to your payments, we recommend taking the following steps to sign up for Payroll Direct Deposit:

• Set up direct deposit online via Bear Tracks, or 
• Complete and submit the Direct Deposit Request Form Staff Service Centre.

If you believe a cheque has already been issued to you, please contact the Staff Service Centre at 780-492-8000 to confirm its status and to arrange to pick up your cheque from the Cashier’s Office with valid government-issued ID, if necessary.

Note: If you are an employee who is enrolled in supplemental benefits, follow the instructions from Sun Life on how to make claims online and set up direct deposit.

Information for Vendors 

Vendors that are set up for cheque payments are encouraged to switch to Electronic Fund Transfer (EFT) by completing a supplier/vendor change information request form. The form must be completed by an authorized representative of your company and a copy of a void cheque or bank letter must be included. Switching to EFT ensures secure, reliable, and timely payment directly to your bank account and eliminates the delays and risks associated with mailing cheques. 

Questions? Contact the Staff Service Centre.