Contact ISVS
International Student and Visitor Services (ISVS) provides services, events, and programs for U of A international students and academic visitors.
Our team of licensed immigration consultants and student advisors can assist students with:
- Study permits, work permits, and visas
- Emergency financial support
- Health care insurance
- Social Insurance Number (SIN)
Our staff can also assist students and academic visitors with:
- Orientation and settlement
- Adjusting to a new culture and country
- Connecting to community
We are available to help you online or in person
1. Submit an inquiry via the ISVS Contact Form
When submitting your inquiry, please include the following:
- Your University of Alberta email address
- Indicate what your inquiry is about in the “Subject” section (for example, “Study Permit Refusal”)
- Detailed description of your issue in the “Message” section including the country of residence and your program of study
- Upload all relevant documents you need the International Student Specialist to review/provide feedback on (for example, if your inquiry is about the refusal of your study permit, upload ALL the documents you used in your study permit application including the refusal letter and the offer of admission)
- Do not send multiple request forms which would cause a delay in the response
Click here to submit
2. Immigration Application Support Webinars
Weekly online group immigration application support sessions are available. These webinars are designed to assist you with the immigration application process (Study permit extension, co-op work permits, PGWP, TRV) providing valuable guidance and answering your questions in a collaborative environment.
3. In-person drop-in advising
Visit the International Service Centre (ISC) during regular advising hours to meet with an Advisor. We highly recommend drop-in advising sessions for urgent matters, especially for students whose study permits are expiring within the next three months, those who may not be in satisfactory academic standing, or anyone facing extenuating circumstances.
Advising is available without an appointment during the following times:
- 9:00 AM - 11:00 AM (MT) Thursday and Friday
- 1:00 PM - 3:00 PM (MT) Monday, Tuesday, Thursday and Friday
4. Online advising
An appointment is required to meet with an advisor online. Use your @ualberta.ca email address when booking an appointment. Online advising sessions are scheduled for 15 minutes each. If you are located in Edmonton, we recommend visiting ISC for in-person advising, so that online advising appointments can be used by students residing outside Edmonton.