Hiring announcement: IST Director of Service Excellence
6 May 2021
We are pleased to announce that Tim Jenkins has been selected for the role of Director of Service Excellence within IST (starting May 10, 2021). Tim is an external candidate and brings a wealth of experience in developing a culture of "customer service first" at large organizations such as AFD Petroleum, Edmonton Police Service, and the Government of Alberta. Tim has managed a large number of core technology upgrades, and while he was in the role of IT Director at EPS, Tim led the development of a customer-centric, service-oriented organization for 3,000 end users in 45 locations. He brings to the University of Alberta a track record of success in delivering Canada’s first big data and AI data management platform for public safety, and providing access to unstructured data for digital collaboration.