Mindsets and Skills for Today’s Problem Solver

The world of work broadly is going through a period of immense change resulting from the global pandemic. Here at the University of Alberta we have had additional disruption and change resulting from the strategic transformation that reimagines our operating model. This shift has profoundly changed how we go about our work at the U of A. Within this context, now more than ever we need to be problem solvers and innovators so we can continuously improve the way we go about our work and find creative solutions to the challenges we face. We need to equip ourselves with the tools and techniques to think differently, see new opportunities, tackle problems, and to create solutions with impact.

This session is for faculty and staff who want to solve problems differently. In this interactive, hands on session, you will learn about the fundamentals of human-centered problem solving. Using the techniques and mindset associated with this approach, you will apply your learning to specific challenges U of A currently faces, including: reframing the challenge around the user, building out a research plan, identifying extreme users and analogues, and defining and sharing the next steps to move your ideas forward. Finally, you will consider how you might apply this approach to a challenge you currently face in your day to day work reality. 

Learning Outcomes 

• Explain the tools and mindsets used in human-centered thinking as an approach to problem-solving
• Practice using the tools and mindsets used in human-centered thinking by: 
  • Taking on your user or client’s perspective (external or internal to your unit) in the work you do
  • Participating in effective group ideation and learn how to refine concepts to create great solutions
  • Applying empathetic, user-centric mindset to understand problems and generate impactful solutions
  • Testing and validating solutions to identify the ones that are likely to produce desired business outcomes
• Identify opportunities to apply human-centered design in your own work. 

Registration opens two months prior to the session start date.

We are so glad you are interested in our programming! Please note, our training sessions are oversubscribed. If you are unable to attend a session for which you’ve registered, please cancel your registration as soon as possible to open up a space for a colleague.